Privacy policy

Privacy Policy

Oxa respects your privacy and is committed to handling personal information responsibly.

Information we collect

When you browse, place an order, contact us or subscribe to marketing, we may collect information such as your name, email address, delivery address, telephone number, order details and communications with us. We may also receive technical and usage information through cookies and similar technologies.

How we use information

  • process, fulfil and deliver orders;
  • communicate about orders, returns and customer support;
  • improve our store, products and customer experience;
  • send marketing emails where you have subscribed or where otherwise permitted by law; and
  • protect our store, customers and services from fraud or misuse.

Service providers and marketing tools

We use service providers that help us operate our store and fulfil orders, including Shopify, Yoco for payment processing and Aramex for delivery. We also use the Meta Pixel to measure advertising performance and to help us show relevant advertising. These providers may process personal information only as needed to provide their services and in accordance with their own policies.

Cookies and advertising

Cookies and similar technologies help our store work, remember preferences, understand store activity and measure advertising. You can manage browser cookies through your browser settings. Where consent is required by law, we will request it before using non-essential cookies.

Your choices and rights

You may unsubscribe from marketing emails at any time using the unsubscribe link in an email. To request access to, correction of or deletion of personal information, or to ask a privacy question, email us at support@nestandnib.co.za. We may need to verify your identity before responding.

Security and updates

We take reasonable measures to protect personal information. No method of transmission or storage is completely secure, however. We may update this policy when our practices or legal requirements change; the revised version will be posted on this page.